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Privacy Policy

Here we value your privacy, and we give you the decision to choose what personal information you share with us. Syanelle is committed to complying with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia. This Privacy Policy Statement sets out how we collect and use your personal data. It also sets out the measures that we put in place with regards to personal data protection.

Collection and Use of Personal Data

You can generally use and browse the website without providing any Personal Data and may remain anonymous. However, to purchase our products you may be required to provide personal information such as (but not limited to) your name, telephone number, general geographical location or address, e-mail address or any other information which may identify you (“Personal Data”).

Such Personal Data may be used to:

Enable you to access and use the Website, Send you emails, SMS or other form of communication which is related to your use of the Website, such as to verify your identity, personal information, and add you to our mailing list, to send you marketing and promotional materials which we think you may be interested in from time to time. You can at any time decide to unsubscribe from our mailing list and to stop receiving marketing and promotional materials via the links in such communication or by emailing us at hello@syanelle.com.

Payment data

If you make purchases through our website, your credit or debit card information (such as card type and expiration date) and other financial data that we need to process your payment may be collected and stored by the payment processors with which we work. In addition, the payment processors generally provide us with some limited information related to you, such as a unique token that enables you to make additional purchases using the information they’ve stored, and your card’s type, expiration date, and certain digits of your card number.

Sharing Information

The personal information (such as your name, billing and delivery address, contact details) collected from you will only be used for the purposes of processing your order, managing your orders and account and from time to time may be shared with our carefully selected service providers that we engage to ensure we deliver the best possible product and service offering to our customers. Tinyme does not, sell or trade your personal information gathered online with third parties unless we have your permission or are required by law.

We may use your personal information to tailor our marketing material and other promotional activities, so as to ensure we continue to provide the best possible product and service offerings to you. We may share this information to other business partners to support this objective. We require these organisations to maintain confidentiality of your personal information and to take reasonable steps to adhere to the Australian Privacy Principles. You can choose to opt out of any direct marketing.

Other Information Collected

When you visit our Website, we may also automatically record information that your browser sends whenever you visit a website. 

This data does not identify you as an individual and may include:

Your computer’s IP address, Browser type, The pages you visit on our Website The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics. This information is collected for analysis and evaluation in order to help us improve the Website. This data is collected anonymously and will not be used in association with any Personal Data.

As part of the above, we may use cookies and Google Analytics. We may also use remarketing with Google Analytics to advertise online. Third-party vendors, including Google, may show our ads on websites across the Internet. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on visitors’ past visits to our website, as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our website.

Disclosure of Information

We do not sell, distribute or lease Personal Data or information that you provide or which Syanelle otherwise comes by to third parties unless required by law, or with your permission. We may however disclose or transfer Personal Data or information for the purposes of rendering our services to you and this may include disclosure to any production partners, third party service providers to us, who are formally engaged by us to help us make available and provide the Website.

Protection of Information

Syanelle is committed to take all reasonable and practical steps to ensure that any personal information or data that we collect or come into possession of is protected against loss, misuse, abuse, modification or any unauthorized or accidental use, access, disclosure, modification, alteration or destruction. We ensure that all Personal Data collected will be safely and securely stored. We protect your personal information by:

Restricting access to Personal Data. Maintaining and implementing measures to prevent unauthorized computer access. Securely destroying and / or deleting your personal information when it’s no longer needed.

Contact Information for Access, Correction, Enquiries

Should you wish to access or make any corrections to the Personal Data which Syanelle has collected from you, or otherwise have any enquiries in respect of your Personal Data, please feel free to contact us via e-mail at hello@syanelle.com.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time as our services change and expand. If we make any changes to our privacy policy, we will notify our customers by updating this section of our website. Last Updated July 2021. By accessing or continuing use of our services after any changes to this Privacy Policy, you agree to be bound by this Privacy Policy including any changes made to it. If you have any questions regarding this Privacy Policy, you may contact us at hello@syanelle.com